Privacy Policy

The Crochet Knit ("we", "our", "us") operates thecrochetknit.com. This policy explains what information we collect when you use our website, why we collect it, and how we keep it safe.

1. Information we collect

• Account details — your name, email address, and password when you create an account.
• Order details — your delivery address, phone number, and the items you purchase.
• Contact & workshop forms — the name, email, phone number, and message you submit.
• Newsletter — your email address when you subscribe.
• Cart data — items in your cart are stored locally in your browser (localStorage) so your cart is remembered between visits.

2. How we use your information

• To process and deliver your orders and send order updates.
• To respond to your messages and workshop registrations.
• To send our newsletter and offers — only if you subscribed, and you can unsubscribe anytime.
• To improve our products, website, and customer experience.

We never sell or rent your personal information to anyone.

3. Payments

Payments are processed securely by Razorpay. Your card, UPI, or banking details are entered directly with Razorpay and are never stored on our servers. Razorpay's handling of your data is governed by its own privacy policy.

4. Third-party services

Our site embeds content from YouTube and Instagram (for tutorials and our feed) and loads resources from content-delivery networks. These services may set their own cookies when you interact with their content.

5. Data retention & security

We keep order records as long as required for accounting and legal purposes. Access to personal data is limited to the small team that runs the store, and our website uses HTTPS to protect data in transit.

6. Your rights

You may ask us at any time to view, correct, or delete the personal information we hold about you, or to unsubscribe you from marketing. Write to us via the contact page and we'll act on your request promptly.

7. Children's privacy

Our store is intended for shoppers aged 18 and over. We do not knowingly collect data from children.

8. Changes to this policy

If we update this policy, the new version will be posted on this page with a revised "last updated" date.

9. Contact us

Questions about this policy or your data? Reach us through our contact page — we're happy to help.